Cancel: You can cancel a ticket if the problem has resolved itself without Medialine support.

Example for canceling a ticket: You have opened a ticket that your e-mail reception and dispatch does not work and you assume that there is an error on the e-mail server. Immediately or some time after opening the ticket, you notice that your Internet connection is down and that mail sending/receiving is not working due to this. 

Resolve: You can resolve a ticket if you have already been in contact with Medialine Support and the problem has been solved by the proposed solution. 

Example for resolving a ticket: You have opened a ticket that your application does not work properly anymore. Medialine Support advises you to restart your computer. After restarting, the program works again without any problems.