How do I activate my account for the Medialine Service Desk Portal?

Answer:

As soon as we have added you as a contact to your account, you can activate your Service Desk portal account by resetting your password.

The following describes how you can activate your account. Please first open our Medialine ServiceDesk via the following link:
https://service.group.medialine.com/

Log in here with your email address. If you receive an error message here, please contact your Account Manager or our ServiceDesk.

1. Enter your email address in the "Email address" field and click "Continue"
   
   
2. Then click "Create password". A link for resetting your password will now be sent to you.
   
   
   
3. If the email does not arrive, you can request the link again at any time in the following dialog
   

   IMPORTANT

   The email address may be blocked by your spam filter, such as Hornetsecurity. If you have any questions about this, we are happy to help
   It may take a moment for the email to arrive, so please wait a few seconds/minutes

   
4. Open your email program, check your inbox, and follow the instructions in this email.
   If you do not receive an email, please check your spam folder.

5. In the dialog that opens, please create your new password and confirm with "Confirm".

   
    
   
   

6. You will be redirected to the home page of our Service Desk portal.
   

You can reach our individual ServiceDesks as follows: