How di I create a new ticket?

If this is your first time using the service desk portal, activate your account.

The more information you provide when you initially create the ticket, the faster we can resolve your ticket. 

Always consider: Who is affected by the problem? How often does the problem occur? How urgent is it really? & if necessary, can it wait until next week? Do you have any error messages that can be attached to the ticket?

The following information can be provided: 

• Title: In the title, you give the ticket a name. The title should be short and concise so that it is clear at a glance what the ticket is about.
• Client / Company: Your Client object is bound to your user account through our internal CRM system, so you only have the object assigned to you to choose from.
• Name the affected application: Within this field, you can optionally specify the affected system. This could be, for example, a host name or a service name. 

• Description for reproduction: In the description field, describe your problem in as much detail as possible so that as few queries as possible remain open. 

• What impact does your problem have on the operation?: In the right column, you can see the definition of the impact. Please enter this information accurately, as this is the only way we can provide the best possible support. 

• Attachment: Using the attachment field, you have the possibility to attach screenshots of error messages or other files that could be relevant for the solution of the ticket directly to the ticket.